We really strive on saving customers from frustration and headaches when it comes to the IT apps they have to use on a day-to-day basis within their job function; especially when these apps are personally written by us from top to bottom. The same mindset also applies for the apps inherited from previous shops or developers that may have wrote the original but now we've had to make updates to their code as per the client's request.
As long as there is sufficient time and budget, we will strive to refactor the program to achieve maximum utility for the customer in a fire and forget fashion. We don't believe in writing ourselves into a maintenance contract just only for the sake of racking up billable hours and keeping our customers oblivious to that fact (more popularly known as "jamming the dog").
We really strive to build software programs that don't require us on heavy retainer unless the customer specifically wants constant changes over time based on the nature of the business.
The entire SDLC process in terms of simple utility and bang for the buck for business people has really become unnecessarily complicated and convoluted with time consuming over-documentation, and red tape. Usually folk just want to make nimble changes in response to market forces and competition for which we could quickly produce the documentation afterwards.
We really believe in the KISS principle when running your business as you're not deploying software for puritanical evangelical ideals regarding computer science. You just want your business operations to run as smooth as possible without trying to become an IT professional yourself.
The business environment is complex enough with challenges, therefore you don't need a software enabler deploying software within your business that makes your entire business process more complex than before.
You should look to an entity like CHC as we are not one dimensional in our thinking when it comes to deploying custom software (i.e. we evaluate each task on a case by case basis and we don't use a one size fits all pre-fab template approach to our strategies and implementation).
The greatest thing about CHC is our ability to be simple and innovative and to quickly deliver solutions that become fire and forget in the customer's minds. So, for example, while CHC is "hitting the ground running" from being so highly perceptive on how to implement changes quickly, our competition is usually overwhelming the client with "big honkin binder" documentation outlining plans of how to make the changes (usually at much higher costs and over a longer timeline).
We've learned from Sun Tzu's "The Art of War" that "it's better to have a bad plan and great execution, than a great plan and poor execution." Most client situations that we've run into, there was always some great planning already in place by the time we arrived on the scene. However, it's the execution of said plans by the software enabler where things greatly suffered.
Our nimble and innovative "hit the ground running" abilities were always quite the home run in these situations, and this is how we have excelled at helping our clients win big over the years.